This Refund and Returns Policy applies to all services and products provided by CURSIO CONTAINERS LTD (Company Number: 16557409), a private limited company registered in England and Wales.
Registered Office Address:
Axis 8 Axis Court
Riverside Business Park
Swansea Vale, Swansea
Wales, SA7 0AJ
United Kingdom
1. Overview
At CURSIO CONTAINERS LTD, we are committed to providing reliable and professional services. If you are not fully satisfied with your purchase, we offer a clear and fair returns and refund process in accordance with UK consumer standards.
2. Returns Policy (20 Days)
You have the right to request a return within 20 days from the date of purchase or from the date the service or container is delivered or made available to you. The customer can submit their request by email as soon as they are not satisfied or as soon as they notice the defectiveness of the product and you will not incur any fees for such return.
To be eligible for a return:
- The request must be made within 20 calendar days.
- New and slightly used products.
- The container or service must not have been misused, altered, or damaged after delivery.
- For physical containers, they must be returned in substantially the same condition as delivered, subject to reasonable wear and tear.
- The goods are in the original packaging
To initiate a return, please contact us by email or phone call using the details provided on our website and include your order reference number and reason for return. The return of all our products in stock must be done by post.
The products should be return at a drop-off location and there is no restocking fee. None of our products are subjected to a fixed cost upon return.
We do not exchange our products and we accept returns for defective and non-defective products.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.
3. Refund Policy (15 Days)
Once your return request has been approved and, where applicable, the container or service has been inspected, we will process your refund within 15 working days. The return of funds to customers will be effective within 15 working days after the return, and the refund will be made according to the payment methods used by the customers at the time for the order and you will not incur any fees for such refund. The 15-day refund period is respected as soon as the customer returns the product and the inspection is carried out.
Refunds will be issued using the original method of payment, unless otherwise agreed. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
4. Cancellations
If you wish to cancel a service before it has started, please notify us as soon as possible. Cancellation requests made within the 20-day period may be eligible for a refund.
5. Contact Information
For all refund and return enquiries, please contact CURSIO CONTAINERS LTD through the contact details provided on our website. We aim to respond to all requests promptly and professionally.
6. Legal Compliance
This policy is governed by the laws of England and Wales and does not affect your statutory rights under UK consumer protection law.
By purchasing our services or products, you acknowledge that you have read and agreed to this Refund and Returns Policy.