This Refund and Returns Policy applies to all services and products provided by CURSIO CONTAINERS LTD (Company Number: 16557409), a private limited company registered in England and Wales.
Registered Office Address:
Axis 8 Axis Court
Riverside Business Park
Swansea Vale, Swansea
Wales, SA7 0AJ
United Kingdom
1. Overview
At CURSIO CONTAINERS LTD, we are committed to providing reliable and professional services. If you are not fully satisfied with your purchase, we offer a clear and fair returns and refund process in accordance with UK consumer standards.
2. Returns Policy (7 Days)
You have the right to request a return within 7 days from the date of purchase or from the date the service or container is delivered or made available to you.
To be eligible for a return:
- The request must be made within 7 calendar days.
- The container or service must not have been misused, altered, or damaged after delivery.
- For physical containers, they must be returned in substantially the same condition as delivered, subject to reasonable wear and tear.
To initiate a return, please contact us using the details provided on our website and include your order reference number and reason for return.
3. Refund Policy (15 Days)
Once your return request has been approved and, where applicable, the container or service has been inspected, we will process your refund within 15 days.
Refunds will be issued using the original method of payment, unless otherwise agreed.
Please note:
- Any administrative, transportation, or inspection costs may be deducted where applicable.
- Refund processing times may vary depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds may not be granted in the following circumstances:
- Return requests submitted after the 7-day return period.
- Services that have already been fully performed or completed.
- Damage caused by misuse, negligence, or unauthorised modifications.
- Customised or specially requested services, unless otherwise required by law.
5. Cancellations
If you wish to cancel a service before it has started, please notify us as soon as possible. Cancellation requests made within the 7-day period may be eligible for a refund, subject to any costs already incurred.
6. Contact Information
For all refund and return enquiries, please contact CURSIO CONTAINERS LTD through the contact details provided on our website. We aim to respond to all requests promptly and professionally.
7. Legal Compliance
This policy is governed by the laws of England and Wales and does not affect your statutory rights under UK consumer protection law.
By purchasing our services or products, you acknowledge that you have read and agreed to this Refund and Returns Policy.